The management of VTTL is committed to high Quality and achieving ultimate Customer Satisfaction through Company’s Vision by Establishing Quality Policy and Objectives.

• Ensuring achievement of Quality Objectives through periodical review.
• Communicating the above to all levels with stress on importance of meeting customer requirements as well as statutory and regulatory requirements.
• Management reviews the adequacy and availability of resources From time to time and augment the same.

Customer Focus:

VTTL Management has assigned utmost importance to Customer requirements. Customer Satisfaction Department has been established to determine and fulfill customer requirements with an aim to enhance customer satisfaction continuously. This department acts as the link between the customer and VTTL. Its activities include identifying customer needs and communicating to various departments concerned, so as to plan and incorporate these needs during production process.

QAC also conducts periodical customer surveys through which customer satisfaction levels are identified and action plans are drawn to continually upgrade the Customer Satisfaction levels. The data generated through these surveys/meetings of customers are monitored periodically during management review meetings.